Frequently Asked Questions
Everything you need to know about bringing luxury to your home.
What is the typical shipping timeframe for home decor items?
Most orders are processed within 2 business days. Standard shipping typically takes 5-7 business days, while larger furniture pieces may require 2-3 weeks for white-glove delivery.
Do you offer international shipping?
Yes, FancyThings ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What is your return policy for fragile items?
We offer a 30-day return policy. If your item arrives damaged or broken, please contact our support team within 48 hours of delivery with photos to receive a full refund or replacement.
Are your products ethically sourced?
Sustainability is core to FancyThings. We partner with artisans and manufacturers who prioritize fair labor practices and utilize eco-friendly materials whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.
Can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also track your package directly through the 'Order History' section of your account.